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CANCELLATION POLICY.

A legal disclaimer

A client is eligible for a full refund of PVE processing fees, minus a $40 cancellation fee per traveler, only if the client contacts PVE with the cancellation of the request before 12:00 local time on the day the request is received by a PVE office.

Embassy, Consulate and/or State Department fees may be refunded in whole, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department.

 

If cancellation of a request is made after noon or after the request has been submitted to an Embassy, Consulate, or the US Department of State, full service fees per traveler will be charged. A client who cancels a request which contains multiple visa or passport service applications after the noon deadline but before any applications are submitted will be charged the full-service fee per traveler for the least expensive visa or passport service requested.

Return shipping fees for the Federal Express service of the client's choice will be applied to any cancelled visa or passport service.

 

In the event a client’s visa or passport request is denied, suspended, or issued for a limited validity by an Embassy, Consulate, or State Department, full PVE processing fees and shipping fees will apply. Embassy, Consulate and/or State Department fees may be refunded in whole, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department

 

At PVE, we use industry best practices to ensure that your documents are properly and timely delivered to the government processing agency and that your expectations are met. Notably, because of the limited number of passport submission slots, refunds will not be processed for the Emergency Passport Service.

 

Any Transaction Charges or loss due to exchange rate fluctuation which arise upon processing a refund of Service Fees shall be borne solely by You (the customer). Transaction Charges will be deducted from the final amount to be refunded. Loss due to bank charges and difference in exchange rate will be borne by you and Passport Visa Exchange, LLC. is not liable to pay any interest on this amount.

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Thank you for your interest in Passport Visa Exchange! We’re here to assist you with all your visa needs, so don’t hesitate to reach out to us.
 

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Name Change

 

Passport Application Form DS-5504 or DS-82

One completed and signed passport application (DS-5504 or DS-82). The application required will be determined by how long ago your passport was issued:

  • DS-5504 is required if your passport was issued less than 1 year from today.

  • DS-82 is used if your passport is more than 1 year old.

Your passport application will be completed online on the State Department Passport Application website.

  • Complete online application through government website link provided above.

  • Print the completed application (single sided only).

  • Hand-written applications are not accepted.

  • Your printed application will have two required bar codes located at the bottom right hand corner of the two page application.

  • Sign your application with your full name on the first page of the application, using blue or black ink. Signature must match current passport signature. Do not type the sign date; it must be hand written.

  • Please be sure to select the "Expedited at Agency Service ($60)" option on the fees page.

 

Original Name Change Document

An ORIGINAL or CERTIFIED COPY of your entire marriage certificate, divorce decree, or court order for name change.

 

Current Passport

  • Your passport must be currently valid, and must have been issued after your 16th birthday.

  • Your passport must be in good condition. It will not be accepted if damaged or mutilated.

 

Passport Photo

  • Photo must be in color with a stark white background and must have been taken within the last 6 months.

  • You must have a neutral expression, face straight forward, and may not wear glasses, uniforms, hats, or other headgear.

  • Digitally enhanced photos, pixelated, shadowy, and "selfie" photos are prohibited.

  • Do not wear a white top. Your torso must contrast with the white photo background.

  • Photos must be clearly different from photos in any previously issued passports and visas.

  • Must be 2"x2" with face measuring 1" to 1 3/8" from top of head to chin.

  • Provide TWO (2) copies of your photo when shipping your documents.

 

Travel Itinerary

  • Submit proof of upcoming travel, such as a flight itinerary, cruise booking showing departure within 14 days calendar days.

  • Business travelers may submit a letter from their employer on company letterhead explaining their travel plans.

  • The proof of travel must include the applicant's name and match the dates entered on the passport application.

 

Government Fees

  • Prepare a check or money order payable to the "US Department of State."

  • If your passport was issued less than one year ago, the amount of the check or money order will either be $60 for the passport book only or $90 for the passport book and card.

  • If your passport was issued over 1 year ago, the government fees are $190 for a passport book only, or $220 for the passport book and card.

  • The government fees are in addition to the service fees.

 

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